Refund Policy

    Last updated: July 28, 2026

    This Refund Policy applies to all Services provided by SANMEDIA ("SANMEDIA", "we", "us", or "our"), including SEO, AEO/GEO, Paid Advertising (PPC) management, Website Design & Development, Content Marketing, Google My Business optimization, and AI Automation services. This Policy should be read together with our Terms of Service.

    1. General Principle

    Because our Services involve real work, time, and (in the case of paid advertising) third-party ad spend, refunds are handled differently depending on the type of service and the stage of work completed. We aim to be fair and transparent: if we haven't delivered what we agreed to, we'll make it right.

    2. Monthly Retainer Services (SEO, AEO/GEO, Content Marketing, GMB Management)

    • Fees already paid for a service period in progress (e.g., the current month) are non-refundable once work for that period has begun, as this reflects time and resources already committed.
    • If you cancel before the start of a new billing period, you will not be charged for the upcoming period, and no further payment is due.
    • If SANMEDIA fails to deliver the agreed-upon scope of work for a given period through our own fault, we will either complete the outstanding work in the following period at no additional cost or issue a prorated refund for the undelivered portion, at our discretion.

    3. Paid Advertising (PPC) Management

    • Our management fee (the fee charged for setting up, managing, and optimizing ad campaigns) follows the same terms as monthly retainer Services above.
    • Advertising spend, the budget used to actually run ads on platforms such as Google Ads or Meta Ads, is billed and spent separately from our management fee. Once spend has been used by these platforms to deliver ad impressions/clicks, it is non-refundable by SANMEDIA, as this money is paid directly to the advertising platform, not retained by us. Any refund of ad spend itself is subject solely to the relevant platform's own policies.

    4. One-Time Projects (Website Design & Development, AI Automation Setup)

    • Projects are typically billed with an upfront deposit (commonly 50%) and a final payment upon completion, as specified in your project quote.
    • The upfront deposit is non-refundable once work has commenced, as it covers initial planning, design, and development time.
    • If you cancel a project partway through, you will be invoiced for work completed up to that point (based on project milestones), and any remaining balance from your deposit beyond that will be refunded.
    • Once a website or automation system has been fully delivered, approved, and handed over, the final payment is non-refundable.

    5. Free Audit Tool

    Our free SEO/AI-search audit tool is provided at no cost and is not subject to this Refund Policy, as no payment is involved.

    6. Circumstances That Do Not Qualify for a Refund

    • Change of mind after work has commenced
    • Results that do not meet expectations where SANMEDIA has performed the agreed scope of work in good faith and in line with industry-standard practice (see our Terms of Service regarding no guaranteed rankings/results)
    • Delays caused by the client's failure to provide timely access, content, approvals, or information
    • Third-party platform actions outside our control (e.g., ad account suspension by Google/Meta, algorithm changes affecting rankings)

    7. How to Request a Refund

    If you believe you are eligible for a refund under this Policy, please contact us at sanjurajs19@gmail.com with your project/invoice details and the reason for your request. We will review your request and respond within 7-10 business days.

    8. Changes to This Policy

    We may update this Refund Policy from time to time. The version in effect at the time of your engagement with us (as referenced in your signed proposal or agreement) will apply to that engagement, unless otherwise agreed in writing.

    9. Contact Us

    For refund-related questions, contact: