Terms of Service

    Last updated: July 28, 2026

    Welcome to SANMEDIA ("SANMEDIA", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our website (sanmedia.in) and our digital marketing services, including but not limited to Search Engine Optimization (SEO), Answer Engine Optimization (AEO), Generative Engine Optimization (GEO), Paid Advertising (PPC) management, Website Design & Development, Content Marketing, Google My Business optimization, and AI Automation services (collectively, the "Services").

    By using our website, submitting a form (including our free audit tool), or engaging us for Services, you agree to these Terms. If you do not agree, please do not use our website or Services.

    1. Who We Are

    SANMEDIA is a digital marketing agency based in Bhubaneswar, Odisha, India, providing services to clients across India and internationally, including the United States, United Kingdom, Canada, and Australia.

    2. Our Services

    We provide digital marketing services as described on our website and in individual client proposals/quotes. The exact scope, deliverables, timeline, and pricing for any engagement will be set out in a separate written proposal, quote, or service agreement agreed upon between SANMEDIA and the client. These Terms apply in addition to, and do not replace, any signed proposal or agreement.

    No guaranteed results. Search engine rankings, AI search visibility, ad performance, and traffic outcomes depend on factors outside our control, including but not limited to search engine algorithm changes, market competition, and platform policies (Google, Meta, and others). SANMEDIA does not guarantee specific rankings, traffic, leads, or sales outcomes. We commit to using industry-standard practices, transparent reporting, and consistent effort toward agreed goals.

    3. Free Audit Tool

    Our website offers a free SEO/AI-search readiness audit tool. This tool provides an automated, indicative assessment based on a limited set of technical and content factors. It is not a substitute for a full professional audit and should not be treated as a definitive or official measurement of your website's search performance.

    4. Client Responsibilities

    To deliver our Services effectively, clients agree to:

    • Provide timely access to necessary accounts, platforms, and materials (e.g., website admin access, Google Ads/Meta Ads accounts, Google Business Profile, content, and brand assets)
    • Provide accurate business information
    • Respond to requests for feedback or approvals within a reasonable timeframe, as this may affect project timelines
    • Ensure they have the legal right to use any content, trademarks, or materials they provide to us for use in campaigns or content

    5. Payment Terms

    • Fees for Services are set out in the applicable proposal or quote and are due as specified there (e.g., monthly in advance, or per agreed milestones for one-time projects).
    • For Paid Advertising (PPC) services, our management fee is separate from advertising spend. Advertising spend is used directly for ad placement on platforms such as Google Ads and Meta Ads and is non-refundable once spent by the platform.
    • Late payments may result in a pause of Services until payment is received.
    • All fees are quoted exclusive of applicable taxes unless stated otherwise.

    6. Intellectual Property

    • Upon full payment, clients own the final deliverables created specifically for them (e.g., website code, written content, ad creatives), except for any third-party tools, licensed stock assets, templates, or proprietary SANMEDIA methodologies, frameworks, or internal tools, which remain the property of SANMEDIA or the relevant third party.
    • SANMEDIA retains the right to showcase completed work (including anonymized or named case studies, with client permission) in its portfolio, website, and marketing materials, unless otherwise agreed in writing.

    7. Confidentiality

    Both parties agree to keep confidential any non-public business, financial, or strategic information shared during the course of the engagement, and not to disclose it to third parties except as required by law.

    8. Term and Termination

    • Services are provided on the basis set out in the applicable proposal (e.g., monthly retainer, fixed-term project).
    • Either party may terminate an ongoing engagement with 30 days' written notice, unless a different notice period is agreed in the specific service agreement.
    • SANMEDIA reserves the right to suspend or terminate Services immediately in cases of non-payment, misuse of our Services, or breach of these Terms.
    • Upon termination, fees for work completed up to the termination date remain payable.

    9. Limitation of Liability

    To the maximum extent permitted by law, SANMEDIA's total liability for any claim arising from these Terms or our Services shall not exceed the total fees paid by the client to SANMEDIA in the three (3) months preceding the claim. SANMEDIA is not liable for indirect, incidental, or consequential damages, including loss of profits, business, or data, arising from the use of our Services.

    10. Third-Party Platforms

    Our Services may involve the use of third-party platforms (e.g., Google, Meta, WhatsApp Business, hosting providers, analytics tools). SANMEDIA is not responsible for the policies, availability, pricing changes, or actions (including account suspension) of these third-party platforms.

    11. Governing Law

    These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Bhubaneswar, Odisha, India, regardless of the client's location.

    12. Changes to These Terms

    We may update these Terms from time to time. Continued use of our website or Services after changes are posted constitutes acceptance of the revised Terms.

    13. Contact Us

    For any questions about these Terms, contact us at: